Refund Policy
1. Eligibility for Refunds
Refunds may be considered in the following cases:
- Non-delivery of services: If we fail to deliver the agreed service within the specified timeframe.
- Major discrepancies: If the delivered service significantly deviates from what was promised.
- Technical issues: In case of errors or malfunctions that prevent you from accessing purchased services or products.
2. Non-Refundable Services
The following are non-refundable:
- Customized CVs and personalized templates once the work has been initiated.
- Any service already delivered and approved by the customer.
- Refund requests made beyond 14 days from the purchase date.
3. Process for Requesting a Refund
To request a refund:
- Email us at info@cvinnovators.com with your order details and a description of the issue.
- Our team will review your request within 7 business days.
- If approved, the refund will be processed to your original payment method within 10 business days.
4. Partial Refunds
In certain situations, partial refunds may be issued if some portions of the service have been completed and delivered.
5. Changes to the Refund Policy
We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on our website. Please review this page periodically for updates.
